Privacy Policy
Last Updated: April 17, 2026
Data We Collect
We collect only what is strictly necessary to physically service your device. This includes:
- Identifiers: Name, pickup address, and drop-off coordinates.
- Contact Details: Phone number and email address.
- Device Diagnostics: Hardware model, reported issue, and physical damage photographic logs.
- SPDI (Sensitive Personal Data): Financial or billing data handled securely via our verified payment gateway partners.
Important Security Note:Under no circumstances does our Protocol require access to the digital storage partitions, private files, or local drives of your Laptop or Smartphone. Our photographic verification validates hardware replacement natively. Your passwords are never required.
Data Usage & Disclosure
We do not sell, rent, or lease your personal information. Your details are processed explicitly for:
- Processing and completing your repair order securely.
- Communicating with our internally-vetted logistics partners solely for transit execution.
- Providing you with real-time photographic updates of your device.
We employ rigorous encryption protocols and restrictive physical access limits. Information is never shared with unauthorized third parties without explicit consent, except when strictly required by Indian law.
Contact Us
In accordance with Indian Law, if you notice any discrepancy or wish to revoke your consent for data retention, please contact our designated Grievance Officer: